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Supporting and Troubleshooting Windows 10 (10982)


Who should attend

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course.


Before attending this course, students must have:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2012 R2 fundamentals.
  • Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2

Course Objectives

After completing this course, students will be able to:

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.
  • Troubleshoot startup issues and operating system services on a Windows 10 PC.
  • Resolve issues related to hardware devices and device drivers.
  • Troubleshoot Windows 10 PCs remotely.
  • Troubleshoot issues related to network connectivity.
  • Troubleshoot client configuration failures and GPO application issues.
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote connectivity issues.
  • Resolve issues related to accessing resources from computers that are domain-joined.
  • Resolve issues related to accessing resources from computers that are not domain-joined.
  • Troubleshoot issues related to application installation and operation.
  • Recover a PC running Windows 10.

Course Content

This course is designed to provide students with the knowledge and skills required to install and configure Windows 10 desktops and devices in a Windows Server domain corporate environment. These skills include learning how to install and customize Windows 10 operating systems and apps, and configure local and remote network connectivity and storage. Students will also learn how to configure data security, device security, and network security, and maintain, update, and recover Windows 10.

Classroom Training

Duration 5 days

Click on town name to book Schedule
Asia Pacific

Fast Lane Flex™ Classroom If you can't find a suitable date, don't forget to check our world-wide FLEX™ training schedule.

09/09/2019 - 13/09/2019 Düsseldorf Enroll
14/10/2019 - 18/10/2019 Hamburg Enroll
04/11/2019 - 08/11/2019 guaranteed date! Berlin Enroll
18/11/2019 - 22/11/2019 Münster Enroll
02/12/2019 - 06/12/2019 Frankfurt Enroll
27/04/2020 - 29/04/2020 Vienna (iTLS) 3 days Enroll
03/08/2020 - 05/08/2020 Vienna (iTLS) 3 days Enroll
09/12/2020 - 11/12/2020 Vienna (iTLS) 3 days Enroll
30/09/2019 - 04/10/2019 Paris Enroll
30/09/2019 - 04/10/2019 Lyon Enroll
21/10/2019 - 25/10/2019 Bordeaux Enroll
04/11/2019 - 08/11/2019 Toulouse Enroll
04/11/2019 - 08/11/2019 Lille Enroll
18/11/2019 - 22/11/2019 Paris Enroll
18/11/2019 - 22/11/2019 Strasbourg Enroll
25/11/2019 - 29/11/2019 Nantes Enroll
16/09/2019 - 20/09/2019 Milan Enroll
18/11/2019 - 22/11/2019 Rome This is an Italian language FLEX course.   Time zone: Europe/Rome 1,600.- € Enroll
09/12/2019 - 13/12/2019 Milan Enroll
23/09/2019 - 27/09/2019 Zurich Enroll
United Kingdom
02/09/2019 - 06/09/2019 guaranteed date! Exeter Enroll
02/09/2019 - 06/09/2019 Leeds Enroll
02/09/2019 - 06/09/2019 London (Int Hse) This is an English language FLEX course.   Time zone: Europe/London £ 2,444.- Enroll
09/09/2019 - 13/09/2019 London (Int Hse) This is an English language FLEX course.   Time zone: Europe/London £ 2,444.- Enroll
16/09/2019 - 20/09/2019 London Enroll
16/09/2019 - 20/09/2019 Manchester This is an English language FLEX course.   Time zone: Europe/London £ 2,444.- Enroll
23/09/2019 - 27/09/2019 Edinburgh Enroll
23/09/2019 - 27/09/2019 London (Int Hse) This is an English language FLEX course.   Time zone: Europe/London £ 2,444.- Enroll
Latin America
23/09/2019 - 27/09/2019 Online Training Time zone: America/Santiago Course language: Spanish Enroll
16/12/2019 - 20/12/2019 Online Training Time zone: America/Bogota Course language: Spanish Enroll
23/09/2019 - 27/09/2019 guaranteed date! Kiev Enroll
25/11/2019 - 29/11/2019 guaranteed date! Kiev Enroll
Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom.