IBM Case Foundation 5.2.1 - Routing Work (F240G)

Detailed Course Outline

 Conditional routing

  • Define step responses
  • Define conditional routes based on responses
  • Define conditional routes based on data fields

Parallel processing

  • Add steps to define a parallel process
  • Set a data field merge type
  • Test the parallel processing

Manage participation

  • Assign a Tracker to a workflow
  • Add a dynamically assigned workflow group
  • Define participant voting with multi-participant steps

Work with submaps

  • Create submaps
  • Use submaps in a workflow
  • Override the Terminate map

Handle workflow exceptions

  • Determine the cause of a workflow malfunction
  • Override the Malfunction map

Workflow inheritance

  • Create a workflow hierarchy
  • Override an inherited map
  • Reactivate and modify the Workflow map