Business & IT Convergence - Discover the Customer (BIC-DTC)


Who should attend

Key Account Manager, Account Manager, Sales Team Leader, Business Development Manager


No requirements

Course Objectives

Upon completion of the course, you will be able to:
  • Use consultative techniques in their sales process
  • Identify customers’ needs from a business perspective
  • Research and analyze the customer organization, e.g. the macro-economical influencing forces, strategy and business model
  • Identify stakeholders responsible for and / or depending on key business activities – the buying center
  • Identify entry points for a value conversation with those stakeholders
  • Have meaningful conversations with business stakeholders up to the C-Level about the customers strategic goals, business model, key processes, KPI’s and business challenges

Course Content

Rapidly changing environments require a new sales style. Besides acquiring increased knowledge about technologies, account teams must learn and apply new practices and skills to resonate with stakeholders outside of IT.

Account teams are challenged by an ongoing transformation:
1. Business & IT converge: IT is no longer supporting infrastructure only but is becoming the strategic platform for any organizations development. Infrastructure and applications must be aligned with corporate strategy in order to contribute significant value.
2. More and more IT budget is allocated outside the IT department due to business requirements. Beyond plain technical features, the functionality and value of complex IT solutions must be “translated“ into business terms.
3. As investments into IT are growing, managers ask for financial returns, value creation and other measures of success. IT investments must be linked with strategic and operative goals.

The first course of our transformative education program is addressing the Discover & Qualify phase and is looking into the principles of analyzing a customer and qualifying potential opportunities using a consultative selling approach. It enables participants to use consultative techniques, transferring the knowledge required to identify customers’ needs as well as researching and analyzing the customer organization. Participants will learn how to use various techniques to identify entry points for a value conversation with involved stakeholders. It helps the audience to have meaningful conversations about the customer’s processes, KPI's and business challenges.

Related Courses

We suggest that account teams should also attend the following courses in order to maximize the impact of our salesforce transformation program.

Online Training

Duration 2 days

Classroom Training

Duration 2 days


Currently there are no training dates scheduled for this course.