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Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2)


Who should attend

  • Channel Partner / Reseller
  • Customer
  • Employee


This course is part of the following Certifications:


The knowledge and skills that a learner must have before attending this course are as follows:

Course Objectives

Upon completing this course, you will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Implement business rules as they apply to scripting and routing in Unified CM.
  • Install a basic CCE VXML Solution
  • Install, configure and run a CCE Outbound Option Campaign.
  • Describe how to support CCE.

Course Content

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality.

Classroom Training

Duration 5 days

  • Australia: 6,000.- AUD
  • Cisco Learning Credits: 50 CLC
Click on town name to book Schedule
Asia Pacific

Fast Lane Flex™ Classroom If you can't find a suitable date, don't forget to check our world-wide FLEX™ training schedule.

30/09/2019 - 04/10/2019 Sofia Course language: English Enroll
07/10/2019 - 11/10/2019 Paris Enroll
25/05/2020 - 29/05/2020 Paris Enroll
02/12/2019 - 06/12/2019 Istanbul Course language: English Enroll
United Kingdom
07/10/2019 - 11/10/2019 London, City Enroll
09/12/2019 - 13/12/2019 London, City Enroll
24/02/2020 - 28/02/2020 London, City Enroll
15/06/2020 - 19/06/2020 London, City Enroll
07/10/2019 - 11/10/2019 guaranteed date! Moscow Enroll
09/12/2019 - 13/12/2019 Moscow Enroll
10/02/2020 - 14/02/2020 St. Petersburg This is an Russian language FLEX course.   Time zone: Europe/Moscow US$ 2,750.- Enroll
06/04/2020 - 10/04/2020 Moscow Enroll
01/06/2020 - 05/06/2020 St. Petersburg Enroll
09/12/2019 - 13/12/2019 Kiev Enroll
Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
This is a FLEX course, which is delivered both virtually and in the classroom.