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Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2)

Course Description Schedule Course Outline
 

Who should attend

  • Channel Partner / Reseller
  • Customer
  • Employee

Certifications

This course is part of the following Certifications:

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

Course Objectives

Upon completing this course, you will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Implement business rules as they apply to scripting and routing in Unified CM.
  • Install a basic CCE VXML Solution
  • Install, configure and run a CCE Outbound Option Campaign.
  • Describe how to support CCE.

Course Content

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality.

Classroom Training
Modality: C

Duration 5 days

Price
  • Australia: 6,000.- AUD
  • Cisco Learning Credits: 50 CLC
Dates and Booking
 
Click on town name to book Schedule
Asia Pacific
Europe
Bulgaria
30/09/2019 - 04/10/2019 Sofia Course language: English Enroll
France
24/06/2019 - 28/06/2019 Paris Enroll
07/10/2019 - 11/10/2019 Paris Enroll
Romania
10/06/2019 - 14/06/2019 Bucharest Course language: English Enroll
Turkey
02/12/2019 - 06/12/2019 Istanbul Course language: English Enroll
United Kingdom
24/06/2019 - 28/06/2019 guaranteed date! London, City Enroll
07/10/2019 - 11/10/2019 London, City Enroll
09/12/2019 - 13/12/2019 London, City Enroll
Russia/CIS
Russia
17/06/2019 - 21/06/2019 Moscow Enroll
05/08/2019 - 09/08/2019 guaranteed date! Moscow Enroll
07/10/2019 - 11/10/2019 St. Petersburg Enroll
09/12/2019 - 13/12/2019 Moscow Enroll
Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.