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Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2)

 

Who should attend

  • Channel Partner / Reseller
  • Customer
  • Employee

Certifications

This course is part of the following Certifications:

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

Course Objectives

Upon completing this course, you will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Implement business rules as they apply to scripting and routing in Unified CM.
  • Install a basic CCE VXML Solution
  • Install, configure and run a CCE Outbound Option Campaign.
  • Describe how to support CCE.

Course Content

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality.

Classroom Training

Duration 5 days

Price
  • Australia: 6,000.- AUD
  • Cisco Learning Credits: 50 CLC
 
Click on town name to book Schedule
Asia Pacific

Fast Lane Flex™ Classroom If you can't find a suitable date, don't forget to check our world-wide FLEX™ training schedule.

Europe
France
25/05/2020 - 29/05/2020 Paris Enroll
Turkey
02/12/2019 - 06/12/2019 Istanbul Course language: English Enroll
United Kingdom
09/12/2019 - 13/12/2019 London, City Enroll
24/02/2020 - 28/02/2020 London, City Enroll
15/06/2020 - 19/06/2020 London, City Enroll
Russia/CIS
Russia
09/12/2019 - 13/12/2019 Moscow Enroll
10/02/2020 - 14/02/2020 St. Petersburg This is an Russian language FLEX course.   Time zone: Europe/Moscow US$ 2,750.- Enroll
06/04/2020 - 10/04/2020 Moscow Enroll
01/06/2020 - 05/06/2020 St. Petersburg Enroll
Ukraine
09/12/2019 - 13/12/2019 Kiev Enroll
This is a FLEX course, which is delivered both virtually and in the classroom.