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Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1)

 

Who should attend

  • The target audience for this course is channel partners and field support personnel who are responsible for sales, implementation or administration of a Cisco Unified Contact Center and VRU implementation in customer enterprise networks, specifically individuals filling these roles.
  • Managers overseeing UCCE deployments

Certifications

This course is part of the following Certifications:

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

  • Basic knowledge of networking (Windows A/D, SQL) and components (servers, routers, switch) is helpful but not required
  • Working knowledge of a Windows computer including a mouse and the simultaneous use of the Alt-Tab keys is required
  • Working knowledge of Unified Communications Manager and Voice Gateways:
  • Basic understanding of contact center operations

Course Objectives

Upon completing this course, you will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Perform the ICM configuration tasks required to support basic agent functionality.
  • Build and test a basic ICM script utilizing microapps.
  • Configure and script UCCE to support reporting requirements, precision queuing and RONA.
  • Identify how to successfully deploy the CVP VXML component in a Unified CCE solution.
  • Generate basic reports using Cisco Unified IC.

Course Content

The Administering Cisco Unified Contact Center Enterprise Part 1 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution.

Classroom Training

Duration 5 days

Price
  • Australia: 6,000.- AUD
  • Cisco Learning Credits: 50 CLC
 
Click on town name to book Schedule
Asia Pacific
Europe
France
11/05/2020 - 15/05/2020 Paris Enroll
United Kingdom
17/02/2020 - 21/02/2020 London, City Enroll
01/06/2020 - 05/06/2020 London, City Enroll
Russia/CIS
Russia
02/12/2019 - 06/12/2019 Moscow Enroll
03/02/2020 - 07/02/2020 St. Petersburg Enroll
30/03/2020 - 03/04/2020 Moscow Enroll
25/05/2020 - 29/05/2020 St. Petersburg Enroll
Ukraine
02/12/2019 - 06/12/2019 guaranteed date! Kiev Enroll
iTLS will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.