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Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1)

 

Who should attend

  • The target audience for this course is channel partners and field support personnel who are responsible for sales, implementation or administration of a Cisco Unified Contact Center and VRU implementation in customer enterprise networks, specifically individuals filling these roles.
  • Managers overseeing UCCE deployments

Certifications

This course is part of the following Certifications:

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

  • Basic knowledge of networking (Windows A/D, SQL) and components (servers, routers, switch) is helpful but not required
  • Working knowledge of a Windows computer including a mouse and the simultaneous use of the Alt-Tab keys is required
  • Working knowledge of Unified Communications Manager and Voice Gateways:
  • Basic understanding of contact center operations

Course Objectives

Upon completing this course, you will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Perform the ICM configuration tasks required to support basic agent functionality.
  • Build and test a basic ICM script utilizing microapps.
  • Configure and script UCCE to support reporting requirements, precision queuing and RONA.
  • Identify how to successfully deploy the CVP VXML component in a Unified CCE solution.
  • Generate basic reports using Cisco Unified IC.

Course Content

The Administering Cisco Unified Contact Center Enterprise Part 1 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution.

Classroom Training

Duration 5 days

Price
  • Australia: 6,000.- AUD
  • Cisco Learning Credits: 50 CLC
 
Click on town name to book Schedule
Asia Pacific
Europe
Bulgaria
16/09/2019 - 20/09/2019 Sofia Course language: English Enroll
France
02/09/2019 - 06/09/2019 Paris Enroll
11/05/2020 - 15/05/2020 Paris Enroll
Turkey
11/11/2019 - 15/11/2019 Istanbul Course language: English Enroll
United Kingdom
16/09/2019 - 20/09/2019 London, City Enroll
02/12/2019 - 06/12/2019 London, City Enroll
10/02/2020 - 14/02/2020 London, City Enroll
01/06/2020 - 05/06/2020 London, City Enroll
Russia/CIS
Russia
30/09/2019 - 04/10/2019 Moscow Enroll
02/12/2019 - 06/12/2019 Moscow Enroll
03/02/2020 - 07/02/2020 St. Petersburg Enroll
30/03/2020 - 03/04/2020 Moscow Enroll
25/05/2020 - 29/05/2020 St. Petersburg Enroll
Ukraine
02/12/2019 - 06/12/2019 Kiev Enroll